Help Desk Balanced Scorecard Metrics for Excel

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Helpdesk balanced scorecard metrics

Help Desk balanced scorecard allows to measure the performance of customer support service, giving an overview over its main performance categories, including Number of calls, Resolution Time, Solution Accuracy.

Price: $24.00 USD Category: Project Management Screenshot: Added: Feb 06th 2009 Publisher: AKS-Labs Homepage: http://www.aks-labs.com/regnow.htm

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Help Desk Balanced Scorecard Metrics for Excel